macan Privacy Policy

This page describes what we collect when you use macan and how we keep that data protected. We at macan collect personal information only to operate our platform, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and provide customer support. We do not sell your data to third parties.

Our macan platform processes your account details, game history, payment records, and device information. We use encryption to protect sensitive data in transit and at rest. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We retain your macan data for as long as your account is active, plus a retention period for compliance purposes.

If you have questions about how we handle your data on macan, our support team is available via live chat, email, and phone. You have the right to request access to your macan data, correct inaccuracies, or request deletion subject to legal and operational constraints.

What Data We Collect on macan

We at macan collect the following information when you create an account: your email address, phone number, full name, date of birth, and residential address. We use this data to verify your identity, comply with anti-money-laundering regulations, and contact you about your macan account. We do not share this information with third parties except where required by law or to process your payments.

When you fund your macan account, we collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your full payment credentials — our payment processors handle that securely. We retain your macan transaction history for account reconciliation and dispute resolution.

Game activity and device data on macan

We at macan record your game activity: which games you play, your bets, outcomes, and timestamps. This data helps us detect fraud, resolve disputes, and understand user patterns. We also collect device information: your IP address, browser type, operating system, and device identifier. We use this to prevent unauthorized access to your macan account and to optimize our platform for different devices.

Our macan platform uses cookies and similar tracking technologies. These cookies store your login session, remember your preferences, and track your navigation within our site. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may limit macan functionality.

How We Use Your Data and Your Rights on macan

We at macan use your personal data for the following purposes: account creation and verification, payment processing, fraud detection, customer support, legal compliance, and platform improvement. We do not use your macan data for marketing unless you explicitly opt in. We do not sell your data to advertisers or data brokers.

Our macan platform may share your data with third-party service providers: payment processors (to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), identity verification vendors (to confirm your government ID), and hosting providers (to store your macan account data). These vendors are contractually bound to protect your data and use it only for the services we request.

Your rights regarding macan data

You have the right to request access to your macan personal data. Contact our support team and we will provide a copy of the information we hold about you within 30 days. You also have the right to correct inaccurate data — if your address or phone number changes, update it in your macan account settings or contact support.

You may request deletion of your macan account and associated data, subject to legal and operational constraints. We may retain your data if you have an outstanding balance, an active dispute, or if we are required by law to keep records. If you request deletion and we can comply, we will remove your macan account within 30 days.

Data retention and international transfer on macan

We at macan retain your personal data for as long as your account is active. After you close your macan account, we retain your data for seven years to comply with financial regulations and resolve potential disputes. Game history and transaction records are retained for the same period. Identity verification documents are retained for three years after account closure.

Our macan servers may be located outside your jurisdiction. By using our platform, you consent to the transfer of your data to countries where we operate. We apply the same security standards and privacy protections regardless of server location. If you do not consent to international data transfer, you should not use macan.

Contact us about macan privacy

If you have questions about our privacy practices on macan, or if you wish to exercise your data rights, contact our support team. We respond to privacy requests within 30 days. You can reach us via live chat on our macan platform, email, or phone. Our support team is available in English and local languages.

We at macan take your privacy seriously. We review our privacy practices regularly and update this policy if our data handling changes. We will notify you of material changes via email or by posting a notice on our macan platform. Your continued use of macan after we post changes constitutes your acceptance of the updated policy.