macan Terms of Use

We at macan operate a sportsbook and live-dealer gaming platform available only where local law permits. These terms set out the conditions under which you access our macan services, fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and withdraw your funds. By creating a macan account, you agree to these terms and our privacy policy.

Our macan platform hosts football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We enforce account verification, responsible account management, and transparent payout policies across all services.

This document outlines your rights and obligations when using macan, how we handle disputes, and the jurisdiction-restricted nature of our services. If you have questions about these terms, our support team is available via live chat, email, and phone.

Account Opening and Eligibility on macan

To open a macan account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer macan accounts in jurisdictions where online wagering is prohibited by local law. You are responsible for confirming that your location permits access to our platform.

When you register on macan, we ask for your email, a password, your phone number, and basic personal information. We verify your email and phone number before your account becomes active. You may not create multiple macan accounts, share your account credentials, or use our platform on behalf of another person. If we detect account abuse, duplicate accounts, or unauthorized access, we reserve the right to suspend or close your macan account without notice.

Verification and identity confirmation on macan

Before your first withdrawal from macan, we require identity verification. You provide a government-issued ID scan, proof of address (utility bill or bank statement), and a selfie holding your ID. Our macan compliance team reviews these documents within one business day. We may request additional documentation if we cannot verify your identity or if your account shows unusual activity.

We keep your macan verification documents confidential and use them only for compliance purposes. We do not share your personal data with third parties except where required by law or to process your payments through our banking partners.

Deposits, Withdrawals, and Dispute Resolution on macan

We at macan accept deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not charge deposit fees. Your macan account balance reflects the exact amount you deposited. Deposits via mobile banking and e-wallets (local payment, online payment, e-wallet) settle instantly; bank transfers (mobile banking, local payment, online payment, e-wallet) settle within one business day after account setup.

Withdrawals from your macan account route back to your original deposit method. If you deposited via mobile banking, your withdrawal goes to local payment. We do not allow withdrawals to third-party accounts. Verified macan users can withdraw without re-verification for 90 days of account activity. After 90 days of inactivity, we may request re-verification before processing large withdrawals.

Our macan payout and dispute policy

We at macan process payouts according to the game rules and odds displayed at the time of your bet or spin. If you believe a payout is incorrect, contact our support team within 30 days of the disputed transaction. We will review your macan game history and account records. If we find an error on our side, we will correct your balance immediately. If we find no error, we will explain the outcome in detail.

We do not reverse completed withdrawals. Once funds leave your macan account and reach your bank or e-wallet, that transaction is final. If you believe a withdrawal was unauthorized, contact our support team and your payment provider immediately.

Bonus terms and promotional offers on macan

We at macan may offer promotional bonuses or welcome offers from time to time. Any bonus terms are displayed clearly when you claim the offer. Bonuses typically carry wagering requirements — you must play through the bonus amount a certain number of times before withdrawing bonus funds. We reserve the right to modify or cancel promotional offers at any time. Bonus funds that expire unused are forfeited and do not convert to real money.

Jurisdiction and governing law

Our macan platform operates under the laws of the jurisdiction where our services are licensed. We do not offer macan services in jurisdictions where online wagering is prohibited. If you access our platform from a restricted jurisdiction, you do so at your own risk and in violation of local law. We are not responsible for your use of macan in jurisdictions where it is illegal.

Any dispute arising from your use of macan will be resolved through our internal dispute process first. If we cannot resolve your dispute within 60 days, you may pursue legal action in the jurisdiction where our macan platform is licensed. You agree to submit to the jurisdiction and venue of that court.

Changes to our macan terms

We at macan may update these terms at any time. We will notify you of material changes via email or by posting a notice on our platform. Your continued use of macan after we post changes constitutes your acceptance of the updated terms. If you do not agree with our changes, you may close your macan account and request a withdrawal of your balance.

Our macan platform is designed to be transparent, fair, and compliant with applicable law. We encourage all users to review these terms carefully and contact our support team if you have questions about your rights or obligations on macan. Our services remain available only where local law permits, and we undertake to operate responsibly within the jurisdictions where we are licensed.